Lanean...
| LEADER | 00545nam a2200169 a 4500 | ||
|---|---|---|---|
| 005 | 20151215125732.0 | ||
| 008 | 960221s1955 dcuabcdjdbkoqu001 0deng d | ||
| 003 | ViArRB | ||
| 082 | |a 658.812 |b KES | ||
| 100 | |a Kessler, Sheila |9 3499 | ||
| 245 | |a Measuring and managing customer satisfaction | ||
| 260 | |a Wisconsin |b ASQC |c 1996 | ||
| 300 | |a xii, 228p | ||
| 653 | |a Measuring | ||
| 942 | |c BK |6 _ | ||
| 999 | |c 108888 |d 108888 | ||
| 952 | |0 0 |1 0 |2 ddc |4 0 |6 658812_KES |7 0 |9 137305 |a SMS |b SMS |c GEN |d 2010-01-19 |l 2 |o 658.812 KES |p SMS019789 |r 2012-05-15 |s 2012-01-09 |w 2010-01-19 |y BK | ||