APA-referens

Kessler, S. (1996). Measuring and managing customer satisfaction. ASQC.

Chicago-stil citat

Kessler, Sheila. Measuring and Managing Customer Satisfaction. Wisconsin: ASQC, 1996.

MLA-referens

Kessler, Sheila. Measuring and Managing Customer Satisfaction. ASQC, 1996.

Varning: dessa hänvisningar är inte alltid fullständigt riktiga.