APA Citatie

Kessler, S. (1996). Measuring and managing customer satisfaction. ASQC.

Chicago Style citaat

Kessler, Sheila. Measuring and Managing Customer Satisfaction. Wisconsin: ASQC, 1996.

MLA citatie

Kessler, Sheila. Measuring and Managing Customer Satisfaction. ASQC, 1996.

Let op: Deze citaties zijn niet altijd 100% accuraat.