Kessler, S. (1996). Measuring and managing customer satisfaction. ASQC.
シカゴスタイル引用形Kessler, Sheila. Measuring and Managing Customer Satisfaction. Wisconsin: ASQC, 1996.
MLA引用形式Kessler, Sheila. Measuring and Managing Customer Satisfaction. ASQC, 1996.
警告: この引用は必ずしも正確ではありません.