APA način citiranja

Kessler, S. (1996). Measuring and managing customer satisfaction. ASQC.

Čikaški stil citiranja

Kessler, Sheila. Measuring and Managing Customer Satisfaction. Wisconsin: ASQC, 1996.

MLA način citiranja

Kessler, Sheila. Measuring and Managing Customer Satisfaction. ASQC, 1996.