Cita APA

Kessler, S. (1996). Measuring and managing customer satisfaction. ASQC.

Citación estilo Chicago

Kessler, Sheila. Measuring and Managing Customer Satisfaction. Wisconsin: ASQC, 1996.

Cita MLA

Kessler, Sheila. Measuring and Managing Customer Satisfaction. ASQC, 1996.

Warning: These citations may not always be 100% accurate.