Style de citation APA

Kessler, S. (1996). Measuring and managing customer satisfaction. ASQC.

Style de citation Chicago

Kessler, Sheila. Measuring and Managing Customer Satisfaction. Wisconsin: ASQC, 1996.

Style de citation MLA

Kessler, Sheila. Measuring and Managing Customer Satisfaction. ASQC, 1996.

Attention : ces citations peuvent ne pas être correctes à 100%.