APA-viite

Kessler, S. (1996). Measuring and managing customer satisfaction. ASQC.

Chicago-tyylinen lähdeviittaus

Kessler, Sheila. Measuring and Managing Customer Satisfaction. Wisconsin: ASQC, 1996.

MLA-viite

Kessler, Sheila. Measuring and Managing Customer Satisfaction. ASQC, 1996.