APA aipamena

Kessler, S. (1996). Measuring and managing customer satisfaction. ASQC.

Chicago Style aipamena

Kessler, Sheila. Measuring and Managing Customer Satisfaction. Wisconsin: ASQC, 1996.

MLA aipamena

Kessler, Sheila. Measuring and Managing Customer Satisfaction. ASQC, 1996.

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