Style de citation APA

Harlan, R. C., & Woolfsaon, W. M. (1993). Telemarketing that works: How to create a winning program for your company. Jaico Publishing.

Style de citation Chicago

Harlan, Raymond C., et Walter M. Woolfsaon. Telemarketing That Works: How to Create a Winning Program for Your Company. Bombay: Jaico Publishing, 1993.

Style de citation MLA

Harlan, Raymond C., et Walter M. Woolfsaon. Telemarketing That Works: How to Create a Winning Program for Your Company. Jaico Publishing, 1993.