O'Dea, V. (1998). Better business by phone: A guide to effective telebusiness management. Macmillan business.
Stile di citazione ChicagoO'Dea, Valerie. Better Business by Phone: A Guide to Effective Telebusiness Management. Macmillan business, 1998.
Citazione MLAO'Dea, Valerie. Better Business by Phone: A Guide to Effective Telebusiness Management. Macmillan business, 1998.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.