O'Dea, V. (1998). Better business by phone: A guide to effective telebusiness management. Macmillan business.
Citación estilo ChicagoO'Dea, Valerie. Better Business by Phone: A Guide to Effective Telebusiness Management. Macmillan business, 1998.
Cita MLAO'Dea, Valerie. Better Business by Phone: A Guide to Effective Telebusiness Management. Macmillan business, 1998.
Warning: These citations may not always be 100% accurate.