O'Dea, V. (1998). Better business by phone: A guide to effective telebusiness management. Macmillan business.
Chicago Edition CitationO'Dea, Valerie. Better Business by Phone: A Guide to Effective Telebusiness Management. Macmillan business, 1998.
MLA Edition CitationO'Dea, Valerie. Better Business by Phone: A Guide to Effective Telebusiness Management. Macmillan business, 1998.
Warning: These citations may not always be 100% accurate.