Patankar, S. V. (1999). Services management. Himalaya publishing house.
Citación estilo ChicagoPatankar, Sanjay V. Services Management. Mumbai: Himalaya publishing house, 1999.
Cita MLAPatankar, Sanjay V. Services Management. Himalaya publishing house, 1999.
Precaución: Estas citas no son 100% exactas.