Patankar, S. V. (1999). Services management. Himalaya publishing house.
Chicago Edition CitationPatankar, Sanjay V. Services Management. Mumbai: Himalaya publishing house, 1999.
Cita MLAPatankar, Sanjay V. Services Management. Himalaya publishing house, 1999.
Atenció: Aquestes cites poden no estar 100% correctes.