Jayaraman, M. (1996). Business process reengineering. Tata McGraw Hill.
Čikaški stil citiranjaJayaraman, M.S. Business Process Reengineering. New Delhi: Tata McGraw Hill, 1996.
MLA način citiranjaJayaraman, M.S. Business Process Reengineering. Tata McGraw Hill, 1996.
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