Smith, S. (2000). The quality revolution: Best practice from the world's leading companies. Jaico Publishing.
Citação norma ChicagoSmith, Steve. The Quality Revolution: Best Practice from the World's Leading Companies. Bombay: Jaico Publishing, 2000.
Citação norma MLASmith, Steve. The Quality Revolution: Best Practice from the World's Leading Companies. Jaico Publishing, 2000.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.