Smith, S. (2000). The quality revolution: Best practice from the world's leading companies. Jaico Publishing.
Citación estilo ChicagoSmith, Steve. The Quality Revolution: Best Practice from the World's Leading Companies. Bombay: Jaico Publishing, 2000.
Cita MLASmith, Steve. The Quality Revolution: Best Practice from the World's Leading Companies. Jaico Publishing, 2000.
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