Team decision making techniques /

Yazar: Kelly, P Keith .
Baskı/Yayın Bilgisi 1998

Improving through benchmarking

Yazar: Chang, Richard Y; Kelly, P Keith
Baskı/Yayın Bilgisi 1998

Step-by-step problem solving: a practical guide to ensure problems get (and stay) solved

Yazar: Chang, Richard Y; Author, Kelly, P Keith; Author
Baskı/Yayın Bilgisi 1995

Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction /

Yazar: Chang, Richard Y.
Baskı/Yayın Bilgisi 1994

Improving through benchmarking /

Yazar: Chang , Richard Y .
Baskı/Yayın Bilgisi 1998