Team decision making techniques /

द्वारा Kelly, P Keith .
प्रकाशित 1998

Improving through benchmarking

द्वारा Chang, Richard Y; Kelly, P Keith
प्रकाशित 1998

Step-by-step problem solving: a practical guide to ensure problems get (and stay) solved

द्वारा Chang, Richard Y; Author, Kelly, P Keith; Author
प्रकाशित 1995

Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction /

द्वारा Chang, Richard Y.
प्रकाशित 1994

Improving through benchmarking /

द्वारा Chang , Richard Y .
प्रकाशित 1998