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Cook, Sarah
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Cook, Sarah
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1
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Change management excellence /
由
Cook
,
Sarah
出版 2004
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2
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The essential guide to employee engagement : better business performance through staff satisfaction /
由
Cook
,
Sarah
出版 2009
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3
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Customer care excellence : how to create an effective customer focus
由
Cook
,
Sarah
出版 2011
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4
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Complaint management excellence creating customer loyality through service recovery
由
Cook
,
Sarah
出版 2012
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5
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Practical benchmarking: Manager's guide to creating competitive advantage
由
Cook
,
Sarah
出版 1995
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6
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Customer care excellence /4e
由
Cook
,
Sarah
出版 2004
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7
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Leading the customer experience: Inspirational service leadership
由
Cook
,
Sarah
出版 2015
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8
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Customer care excellence: how to create an effective customer focus /
由
Cook
,
Sarah
出版 2004
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9
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Essential guide to employee engagement /
由
Cook
,
Sarah
出版 2009
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10
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Practical benchmarking
由
Cook
,
Sarah
出版 1995
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11
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Practical benchmarking: a manager's guide to creationg a competitive advantage
由
Cook
,
Sarah
出版 1995
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12
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Change management excellence /
由
Cook
,
Sarah
Etc
出版 2005
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13
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Change Management Excellence: Using the four intelligences for successful organizational change
由
Cook
,
Sarah
; et.al
出版 2005
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14
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Social protection as development policy: Asian perspectives
由
Cook
,
Sarah
; Editor
,
Kabeer, Naila; Editor
出版 2010
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